Support portal - quick support for your situation, and your choices.
There is support available for you - whatever your situation.
Pets, kids, housing, financial, legal advice - or just someone to talk to.
Use our search bar to quickly find what you’re looking for.
Try searching by:
location: Newcastle, Lake Macquarie, Upper Hunter, Cessnock, Port Stephens, all areas
type of support
referral pathways: self-referral, service referral
other tags
Not sure what you’re looking for? Browse our list of numbers, or our service list, below.
Useful Contacts
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If you are in danger call the Police 000
1800Respect 1800 737 732NSW Domestic Violence Line 1800 656 463
Link2Home (homelessness) 1800 152 152
Kids Helpline 1800 551 800
Lifeline 13 11 14
Mensline 1300 789 978
Men’s Referral Service 1300 766 491
NSW Sexual Violence Helpline 1800 385 578
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Carrie’s Place (Crisis accommodation and resource centre, Maitland) 4934 2585
Jenny’s Place (Crisis accommodation and resource centre, Newcastle) 4927 8529
NOVA for Women and Children (Crisis accommodation, Newcastle and Lake Macquarie) 1800 796 654
Warlga Ngurra Women and Children’s Refuge 4950 1566
Link2Home (homelessness) 1800 152 152
Home In Place 1300 333 733
Housing Contact Centre (Current clients and applicants) 1800 422 322
Hunter Tenancy Advice Service 4969 7666
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Catholic Care (Mayfield) 4979 1120
Interrelate Family Centres 1300 473 528
Relationships Australia 1300 364 277
Uniting Counselling and Mediation 4925 6000
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ACON Hunter (LGBTQ+) 4962 7700
Family Planning Newcastle 4929 4485
Family Support Newcastle 4926 3577
Hunter Women’s Centre 4968 2511
Interrelate 1300 473 528
Newcastle Sexual Assault Service 4924 6333
Relationships Australia (Newcastle) 1300 364 277
VOCAL (Victims of Crime Assistance League) 4926 2711
Young People (12-25years old):
Headspace Newcastle 4929 4201
Headspace Maitland 4931 1000
Lifeline Counselling 1300 152 854
Mensline 1300 789 978
Mental Health Access Line 1800 011 511
Family Relationship Advice Line 1800 050 321
Family Drug Support Australia 1300 368 186
Victims Services 1800 633 063
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CALM (Community Activities Lake Macquarie) 4950 3888
Cessnock Family Support 4990 4507
Child Protection Helpline 13 21 11
Eastlakes Family Support 4943 9255
Family Connect and Support 1300 006 480
Got Your Back Sista 4989 2777
Maitland Family Support 4914 0444
Newcastle Family Support Services (Staying Home, Leaving Violence) 4926 3577
Parentline 1300 853 437
Port Stephens Family and Neighbourhood Service 4987 4674
Singleton Family Support 6572 4288
Yacaaba Nelson Bay (Counselling and Referral) 4984 2176
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Centrelink Crisis Payment 13 28 50
Financial Counselling Hunter Valley Project Inc 4968 9686
Salvation Army Moneycare Newcastle 1800 722 363
Samaritans Emergency Relief 4922 1500
St Vincent de Paul Society (Vinnies) Referral Centre 4961 6885
Survivors R Us Inc 4953 7108
Wesley Mission 4915 3600
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Aboriginal Legal Service
4914 6500
Legal Assistance for WomenDomestic Violence Unit
- specialist domestic and family violence service at Legal Aid1800 979 529
Family Advocacy Support Service (FASS) 1800 113 277
Family Law Courts 1300 352 000
Hunter Community Legal Centre 4040 9121
Law Access 1300 888 529
Legal Aid 4929 5482
Newcastle Women’s Domestic Violence Court Advocacy Service 4940 8766
Women’s Legal Service 1800 801 501
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Aboriginal Legal Service 4914 6500
Aboriginal Legal Service Legal Assistance for Women
Aboriginal Tenants Advice and Advocacy Service 4929 5004
Awabakal Medical Centre 1300 174 908
Muloobinba Aboriginal Corporation 4969 5299
Victims Service Access Line Aboriginal Contact Line 1800 019 123
Warlga Ngurra Women and Children’s Refuge 4950 1566
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Disability Advocacy NSW 1300 365 085 or 4927 0111
Elder Abuse Hotline 1800 651 192
National Disability Abuse and Neglect Hotline 1800 880 052
People with a Disability Australia 1800 422 015
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ACON Hunter (LGBTQ+) 4962 7700
QLife 1800 184 527
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Health Care Interpreter Service and Multicultural Health Service 4924 6285
Multicultural Neighbourhood Centre 4965 5291
MOSAIC
4969 3399
Police Multicultural CLO 4926 6521
The Translating and Interpreting Service (TIS National) 13 14 50
Jenny's Place
Jenny’s Place provides direct relief and support to women and children who are experiencing domestic violence and/or homelessness (or are at risk of homelessness). Jenny’s Place offers a range of services to women and children. We operate Women and Children’s Crisis Refuge, Single Women’s Crisis Refuge, Supported Transitional Accommodation, Outreach Homelessness Support Program, and the Domestic Violence Resource Centre.
Nova for Women and Children
Nova supports women, (with or without children) in Newcastle Western Suburbs and Lake Macquarie areas, who are homeless, at risk of homelessness, or escaping domestic or family violence. We can assist with Crisis Accommodation, Case Management, Advocacy, Referrals to other supports and more. Nova has two Drop in Hubs located at Newcastle West and Charlestown where people needing support can come without an appointment.
Warlga Ngurra Women & Children's Refuge
Warlga Ngurra is a Specialist Homelessness Service that responds to the homeless or at risk of being homeless. We are a Women’s and children’s refuge offering emergency accommodation and support for women who are homeless due to domestic violence. We also offer court support, children’s activities, outreach support, advocacy, housing support, child support and referrals.
Newcastle Women's Domestic Violence Court Advocacy Service (NWDVCAS)
NWDVCAS provides support to women and children experiencing domestic and family violence, and as they navigate the legal system. We provide information, advocacy, and referrals to relevant services and resources as well as safety planning and resources.
Relationships Australia - Hunter
We offer a range of counselling and groupwork services, as well as a Children’s Contact Service, and specialist Family and Domestic Violence services. We have a dedicated Men's Behaviour Change team that offers both case work and group work for Men who use violence and also victim/survivors of domestic and family violence.
YWCA Hunter
YWCA Hunter is a women-led organisation that achieves positive change by providing advocacy, programs and services to support, empower and connect women and families for a stronger community.
Newcastle Child Protection Counselling Service (CPCS)
Child Protection Counselling Services (CPCS) accept referrals for children/young people and their families/carers where there has been violence, abuse and/or neglect, and where there is a perceived need for a trauma-specific service to contribute to their safety, welfare and wellbeing.
Hunter New England Healthcare Interpreter Service
Health Care Interpreter Service provides interpreters by telephone, video and on site for health professional within Hunter New England Local Health Districts, and other districts and providers by agreement.
ACON Hunter
LGBTQ+ Health and Wellbeing. We're here for Counselling, Care Coordination, Peer Support, NSP outreach, HIV prevention, HIV support and LGBTQ health, in the Hunter, New England, Central Coast, Western NSW regions.
Family Support Newcastle
We offer a number of support services to children and their families. We can support families who may be in the following situations; Women leaving violence (SHLV project); Parents who have DCJ involved with their family (IFP project); Parents experiencing difficulties (Family Support Project); Supported playtime activities to assist your child’s socialisation (Playgroup); Father's and other men who have a fathering role (Men's Project) and Separated Dads (Men's Project). All these services cover different locations some are only Newcastle LGA and others cover more areas.
Child Abuse Prevention Service (CAPS)
CAPS is a charity which provides frontline community education programs aimed at preventing child abuse and FDV. This includes personal safety programs, women's groups, and support for organisations to embed child safe practices.
Newpin Lambton Restoration Service
Newpin is a therapeutic restoration program specialising in the engagement of parents whose children are in OOHC. Newpin aims to provide parents with an opportunity to address their own issues so as to improve attachment with their children, utilising therapeutic support groups, parent education programs and therapeutic play with their children.
Community Disability Alliance Hunter (CDAH)
CDAH is a peer-led disability organisation. CDAH provides training for people with disability by people with disability. CDAH has peer groups for people with disability including Women First.
STARTTS (NSW Service for the treatment and Rehabilitation of Torture and Trauma Survivors)
STARTTS is a specialist, not-for-profit organisation that was established in 1988. It provides culturally relevant psychological treatment and support, and community interventions, to help people and communities heal the scars of torture and refugee trauma and rebuild their lives in Australia. STARTTS also fosters a positive recovery environment through the provision of training to services, advocacy and policy work.
Northern Settlement Services
Northern Settlement Services provides early intervention family support, aged care services, and settlement programs for recently arrived migrants and refugees.
People With Disabilities Australia (PWDA) Newcastle
Helping people with disability access the National Redress Scheme. Supporting people with a disability who have experienced child sexual abuse 0-17yo under the care of an organisation/institution access apologies and/or compensation. All areas; self-referral available, identified Aboriginal staff member.
CatholicCare Refugee Hub
Support service for people from refugee, asylum seeker or other vulnerable migrant background. We provide casework support and a range of regular programs.
Multicultural Health Service
The Multicultural Health Service supports clinicians to provide equitable and accessible public health care to culturally and linguistically diverse patients and Deaf People.
Got Your Back Sista
Got Your Back Sista supports women to rebuild their lives after having fled domestic violence. We provide information and advice, caseworker support, furniture and household items, workshops to build confidence and self-esteem, vocational programs, relationship education programs, self-defence classes, a support group, food and personal care items.
University of Newcastle Legal Centre
UNLC provides a free legal advice service for all community members but does also run a specialty clinic for older persons called the Older Persons Legal Clinic (people aged 60 years and older, or indigenous people aged 50 years and older).